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May possibly five, 2017 at three:forty three pm Indeed I’ve professional the exact same challenges I’ve been contacting AT&T about my direct TV problems finally cancelled and was told no expenses could well be billed to me SURPRISE I was billed $410.00 spoke to 5 Customer care reps all explained I would obtain a call again from ATT relating to this outrageous bill for cancelling my direct Television set one thirty day period passed by no connect with ATT must get better C/S people today to work for you I gained’t ever return to ATT cable all over again, all of you at I hope you all unfastened your Positions right here while in the states I gained’t really need to worrie received’t will need to talk to a rep any individual that speaks broken English or lies lousy provider I’ll move it all over to family and friends. bye bye for at any time loosers
I've staff members and customer support, If they all acted tis way I would not be in business really long.
When I spoke with Renate, agent RC987P, on January five, 2015 she said “A revised final Monthly bill will probably be despatched within the subsequent billing cycle. It will likely have a zero harmony.”
To the 15ht the tech arrived and confirmed me the phone quantities he had on his service get. Non where even remotely connected with us. He did an incredible work with the arrange and ahead of leaving took all of our more mature equipment with him.
January 7, 2015 at 2:03 pm I had scheduled an automatic payment for January sixteenth in the quantity of $198.ninety nine. This payment was taken out on January fifth. When i known as and questioned that my income be returned to me i happen to be informed numerous factors, and everyone keeps telling me that my cash are not able to be returned. I have been over the cellphone for 2 days, built a person vacation into the bank.. Once i was informed which i was not able to get my a reimbursement i termed the corporate headquarters where i spoke to somebody that set up a claim and informed me that I'd listen to again before the afternoon. when i referred to as back again right after not receiving a simply call, I spoke to a man who informed me that considering that i called before he would not be chatting with me, when i tried to talk he told me he was ending the decision and proceeded to hang up on me. I known as back and got An additional gentleman who listened to me but then told me that i lied about the very first gentleman offering me a time.
August 18, 2016 at six:fifty four pm Back again up Battery for Uverse. Whenever we acquired Uverse voice and World-wide-web we were advised to acquire a backup battery. We experienced an influence outage for 2hrs and the computer stayed on but our cordless phone didn't -becuz there was no electricity. The back again on the bill states to secure a backup battery for voice expert services like 911. Drop by Web site and see how yo “hook up cordless cellular phone foundation station to battery backup” I went to the positioning & the images don’t appear to be the “Belkin” battery I've and there was no way to attach my cellphone to it. I was on the telephone initial with sales (mainly because I assumed they offer the battery backup when you purchase Uverse) who sshot me above to Complex Guidance, and I was around the phone for fifty four minutes with a girl with an Indian accent who confident me there was no way to hook a cordless foundation for the battery.
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Ought to have been accomplished in quarter-hour. In its place we experienced probably the most horrendous customer support we have expert with ANY company in the last a few years.
You're almost certainly inquiring why did I stay with U verse for almost ten years. Here's The very fact. important source Each and every time I'd a amount raise or an incorrect charge, U verse was rapid to help and do the correct issue at MY expense. Let me state that through the get go, I'd a bundle, of phone,Online, and television.
No Associates manage to know any simple responses for simple queries. No rep We've got spoken with is familiar with how to present easy Guidelines .
When I named DirecTV to terminate my account I was requested why I was leaving DirecTV. I spelled out I wasn’t leaving DirecTV. We had One more account set up below my wife’s title via the AT&T associate with the upgrade. He questioned why I didn’t come to them, indicating he could provide the upgrade. We imagined it absolutely was all 1 company now. I advised him it had previously been done with the AT&T Store. When he persisted in this vain, I defined that it absolutely was just A fast end for the AT&T store to get my spouse’s telephone checked as well as AT&T Associate went on to supply the DirecTV upgrade. I questioned what distinction it produced where it absolutely was completed because AT&T and DirecTV were now the exact same company. The Customer care Consultant (CSR) then required me to contain the two accounts merged instead of canceling. I requested how that will influence the billing? He said we'd be charged regular for the additional models we just replaced. Why would I pay for anything I am able to’t use. I held wanting to near the account for the reason that we had a completely new a person set up.
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In look at here advance of Jeff still left he certain that we got our download pace and notified us that receiving the add pace gave the impression to be unattainable.
STACEY : I need my credit card details faraway from the auto fork out likewise, and the tumble application. Why did she lie about that?